Important TroyVision Hardware Update

Important TroyVision Hardware Update

At VEHO TV, we believe in being transparent when a product does not perform at the level we expect.

In the past, TroyVision has experienced challenges involving both hardware and software compatibility. When we transitioned to our newer streaming stick, our goal was to improve the overall TroyVision experience. Unfortunately, continued testing revealed additional hardware compatibility issues between that streamer and some of the programming and features we are introducing.

Rather than continue working around hardware limitations, we made the decision to pivot again.

We have now identified and thoroughly tested a new streaming stick that has demonstrated the compatibility, stability, and performance we require for the TroyVision platform. As part of the upcoming TroyVision improvements, we will also be replacing the current streaming sticks with this newly tested hardware.

These new TroyVision sticks are manufactured by the same company that produces our My Simply TV streaming hardware. This allows us to bring a similar standard of build quality and reliability to TroyVision while keeping TroyVision positioned as the more affordable streaming-stick option within the VEHO TV family.

Along with the hardware change, customers can expect the new TroyVision features and software improvements we have been preparing.

For Current TroyVision Customers

Even if your current TroyVision stick is working properly and you have not experienced any issues, we will still be replacing the current hardware as part of this update.

This replacement is not limited only to customers who have experienced problems. It applies to current TroyVision customers because we believe you deserve the level of performance, reliability, and compatibility that was originally promised.

As the new TroyVision features and software updates are introduced, we want every customer using hardware that has been fully tested with the platform moving forward.

Your current stick may be working without issue today, but we do not want you left on hardware that could become limited as TroyVision continues to develop.

This replacement is about honoring our commitment to you and making sure you receive the proper TroyVision experience you were promised.

We understand that another hardware transition may be inconvenient, particularly for customers who have already gone through previous TroyVision updates. We are making this change because we would rather correct the underlying hardware issue than continue asking customers to accept compromises or temporary fixes.

Our goal is simple: a TroyVision platform that is more stable, more compatible with our programming, and better prepared for the features we are introducing going forward.

We appreciate your patience while we continue improving the TroyVision experience.

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