VEHO TV LLCOfficial Customer Notice

TroyVision Streaming Sticks — Our Apology, Product Improvements, and Free Replacement Program

To Our Valued TroyVision Customers,

We at VEHO TV would like to once again extend our sincerest apologies for the extremely disappointing performance of our first-generation TroyVision streaming sticks.

We recognize that these devices fell far below the standards of quality, reliability, and performance that our customers have every right to expect from us. More importantly, we recognize that these shortcomings have damaged customer confidence in the TroyVision product and, unfortunately, affected the credibility and reputation of our company.

We take full responsibility for that disappointment.

The performance of those first-generation TroyVision sticks was simply unacceptable, and it was certainly not representative of the hardware and service standards upon which VEHO TV has built its reputation.

Customers who have purchased our My Simply TV Play and My Simply TV Max systems can attest to the quality and reliability of our established hardware platforms. Likewise, customers who enjoy our Infiniti TV service know the level of performance, stability, and consistency we strive to provide throughout our entertainment ecosystem.

Unfortunately, our original TroyVision streaming sticks did not live up to those expectations.

We knew we had to do better, and that is exactly what we set out to accomplish.

Introducing the New TroyVision Streaming Hardware

We are pleased to announce that the previous TroyVision streaming sticks have now been replaced with an entirely new hardware model.

The new TroyVision devices are manufactured by the same company responsible for our My Simply TV Play hardware platform, giving us greater confidence in their construction, compatibility, and overall performance.

Rather than rush another device onto the market, we took the necessary time to conduct extended testing and evaluations to ensure that this replacement hardware delivers the dependable streaming experience our customers deserve.

Following that testing, we are confident that the new TroyVision hardware represents a substantial improvement over the original devices.

The upgraded TroyVision streaming devices are now available for purchase through our website.

Free Replacements for Existing First-Generation Customers

Most importantly, beginning Monday, October 19, 2026, VEHO TV will begin sending replacement devices to customers who purchased our original first-generation TroyVision streaming sticks.

These replacements will be provided absolutely free of charge.

We want to make this perfectly clear:

Customers who purchased the original first-generation TroyVision sticks will not be required to purchase the new replacement hardware.

We believe that when a product fails to meet the standards promised to our customers, it is our responsibility to make things right.

We are not asking our existing customers to pay for our previous hardware shortcomings.

We are taking responsibility and correcting them.

Rebuilding Your Confidence in VEHO TV

We fully understand that an apology alone cannot restore customer confidence. That confidence must be earned through meaningful action, dependable products, and a willingness to acknowledge and correct our mistakes.

The first-generation TroyVision sticks were a serious disappointment, both to our customers and to us as a company.

However, one unsuccessful hardware platform does not represent the quality of our entire product family, nor does it diminish our determination to deliver dependable ho