Important Notice About VEHO TV's My Simply TV Streamers

When we send you a My Simply TV Streamer or TroyVision Streamer, your device is already configured with the entertainment package and services you purchased.

Recently, we have seen an increase in customers attempting to bypass security settings, perform unauthorized resets, install unsupported software, or otherwise modify the programming on their devices. These changes can damage the original configuration and may cause your streamer to stop working properly.

Please do not alter the system configuration of your device.

If you experience a technical problem, contact us first. We are always willing to assist with troubleshooting, system restoration, and reprogramming when necessary.

However, repeatedly attempting to modify or bypass the security and programming on your streamer can create problems that would not otherwise exist. Simply put: please do not try to reconfigure the equipment yourself. You may damage the configuration that allows your service to work properly.

If this trend continues, VEHO TV may begin charging a service and restoration fee when equipment must be reprogrammed because of unauthorized tampering, resets, or configuration changes.

Please also remember that tampering with, modifying, or bypassing the programmed configuration of your device may void your equipment warranty.

Need Technical Support?

If your streamer is not working correctly, do not reset, reprogram, unlock, or modify the device before contacting us.

Contact VEHO TV Support using one of the following methods:

Phone/Text: [Insert Support Number]Email: [Insert Support Email]Support Website: [Insert Support Website or Support Form]

When contacting support, please provide:

• Your name and account information

• Whether you have a My Simply TV Streamer or TroyVision Streamer

• A brief description of the problem

• Any error message appearing on your screen

• Photos of the screen or error message, if possible

Our support team will guide you through the proper troubleshooting steps. Please wait for instructions from support before performing a factory reset or making changes to the device settings.

We want your service to work properly, and we are here to help.

Protect your streamer. Protect your configuration. Contact VEHO TV Support before making system-level changes.